bt299 Privacy Policy — Your Information Is Protected

bt299 ("we", "our", "bt299 platform") takes your privacy seriously. This privacy policy explains what information we collect when you use our website bt299.cam, how that information is used, who it may be shared with, and what your rights are. By using bt299's services, you are considered to have agreed to the terms of this policy.

You are requested to read this policy carefully. If you have any questions, please contact our support team.

1 Definitions and Scope

The meanings of terms used in this privacy policy are described below:

Personal Information

Any information that can directly or indirectly identify an individual. For example — name, mobile number, email address, national identity card number, IP address, etc.

User

Any person registered on the bt299 platform who is 21 years of age or older and is using the service from Bangladesh.

Applicability

This policy applies to the bt299.cam website and all related digital services. This policy does not apply to third-party websites or apps.

2 Information We Collect

We may collect the following categories of information as needed to operate the bt299 platform:

Registration and Identity Information

• Full name and username
• Mobile number and email address
• Date of birth (for age verification)
• National Identity Card (NID) number or passport number (to verify identity)
• Address (district and division)

Financial Information

• bKash, Nagad and Rocket mobile banking account numbers (for transaction verification)
• Deposit and withdrawal history
• Account balance information

Technical Information

• IP address and device type
• Browser version and operating system
• Cookies and session data
• Login and logout time and date
• Website usage patterns (page visits, clicks, game sessions)

3 How We Collect Information

We collect your information in the following ways:

Information Provided Directly

You provide this information yourself when you register on bt299, complete account verification, submit a deposit or withdrawal request, or contact the support team.

Automatically Collected Information

When you use our platform, our servers automatically record technical information. This includes information collected through cookies and session tokens.

Through Third Parties

Payment processing partners (bKash, Nagad, Rocket) may share transaction confirmation information with us. This is solely for the purpose of verifying transaction validity.

4 Purpose of Using Information

Collected information is used for the following purposes:

Service Operations

• Account creation, verification and management
• Processing deposits and withdrawals
• Managing gaming sessions and recording results
• Providing bonuses and promotions and confirming VIP rewards

Security and Compliance

• Prevention of fraud, money laundering and other misconduct
• Age verification (confirming 21+)
• Detecting and preventing multiple accounts
• Monitoring usage patterns to ensure responsible gaming

Communication and Support

• Providing support via live chat and email
• Sending important account notifications
• Promotional information (if you give your consent)

Platform Development

Anonymised statistical analysis is carried out by analysing user experience to improve platform functionality and usability.

5 Information Sharing and Disclosure

bt299 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Partners

Minimum necessary information is shared with payment processing providers (bKash, Nagad, Rocket) and technical infrastructure service providers. These partners operate under strict confidentiality agreements.

Legal Obligations

It may be necessary to provide information in response to legal directives from relevant authorities, court orders, or requests from regulatory bodies.

Business Restructuring

Information may be transferred in the event of a merger, acquisition, or asset transfer. Users will be notified in advance in such cases.

6 Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored in your browser. They help our platform remember your preferences and maintain login sessions.

Types of Cookies We Use

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your language preferences and interface settings.
• Analytics cookies: Collect platform usage statistics (anonymised).

Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 Data Retention and Duration

We retain your information only for as long as necessary:

Active Accounts

All necessary information is retained for as long as your account remains active.

Inactive or Closed Accounts

Even after an account is closed, transaction-related information may be retained for a specified period to meet legal and regulatory obligations.

Technical Logs

Server logs and technical information are retained for a limited period and are then automatically deleted.

8 Data Security Measures

bt299 has put in place industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Access Controls: Only authorised personnel can access specific information.
• Regular Security Audits: Regular security assessments are carried out to identify vulnerabilities.
• Firewall and Anti-Fraud Systems: Active technology is used to prevent unauthorised access and fraudulent activity.

9 Your Rights

As a bt299 user, you have the following rights:

Right to Access Information

You can request to view the personal information stored in your account at any time.

Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. Changes to identity-related information may require assistance from the support team.

Right to Delete Information

Beyond legal obligations, you can request to close your account and have your personal information deleted. Transaction records may be retained for legal reasons.

Right to Restrict Processing

In certain circumstances, you can request that processing of your information be restricted.

Right to Withdraw Consent

Consent given for marketing communications can be withdrawn at any time. However, it is not possible to stop essential service communications.

10 Privacy of Minors

bt299 services are for persons 21 years of age or older only. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If a user is confirmed to be under 21 years of age, that account will be immediately closed and the collected information will be deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

11 Third-Party Links

Our platform may contain links to third-party websites. bt299 is not responsible for the privacy policies or data collection practices of these external sites.

You are advised to read the privacy policy of any third-party site before visiting it.

12 Policy Changes

bt299 reserves the right to update this privacy policy as needed. For significant changes, we will:

• Update the "Last Updated" date at the top of the policy.
• Notify registered users via email or platform notification.
• Re-consent may be obtained for significant changes.

If you continue to use the platform after an update, you will be considered to have agreed to the revised policy. Therefore, it is recommended that you check this page regularly.

13 Contact Us

If you have any questions, complaints, or requests regarding the Privacy Policy, please contact us:

When contacting the support team, please provide your registered mobile number or email address so that we can verify your identity quickly.