bt299 Terms and Conditions — Complete Policy

These Terms form a legal agreement between bt299 ("we", "us", "the platform") and the user ("you", "member"). bt299 is an online entertainment platform that provides casino games, sports betting and other gaming services for users in Bangladesh.

1.1 Definitions

• "Platform" refers to the bt299 website, mobile application and all related digital services.
• "Member" refers to any person registered on bt299.
• "Account" refers to a member's personal bt299 gaming account.
• "Funds" refers to the total deposited and won money held in a member's account.
• "Bonus" refers to any promotional credit granted by bt299.

1.2 Applicability

These Terms apply to all games, betting markets, promotions and services available on the bt299 platform. Separate terms may apply to specific promotions or games, in which case those specific terms will operate as a supplement to these general Terms.

2.1 Age Eligibility

To open an account on bt299 you must be 21 years of age or older. This platform is strictly prohibited for anyone under 21. bt299 may request identity documents at any time for age verification purposes.

2.2 Single Account Policy

Each person may hold only one account on bt299. Creating multiple accounts is strictly prohibited. If bt299 identifies multiple accounts, it reserves the right to permanently close all associated accounts and any winnings earned from bonuses will be forfeited.

2.3 Accuracy of Information

You must provide true and accurate information at the time of registration. Providing false or misleading information will result in account cancellation and all funds may be seized. Any changes to your personal information must be reported to our support team immediately.

2.4 Account Security

• Keep your login credentials (username and password) completely confidential.
• Allowing any third party to use your account is prohibited.
• If you suspect unauthorized access to your account, notify our support team immediately.
• You are responsible for all activity that takes place on your account.

3.1 Approved Payment Methods

bt299 currently supports the following payment methods: bKash, Nagad and Rocket. Funds sent via any other payment method are non-refundable and bt299 bears no liability in such cases.

3.2 Limits and Timeframes

3.3 Deposit Rules

• Deposited funds must be sent from the member's own registered mobile banking account.
• Funds sent from third-party accounts will not be accepted and will be returned.
• The correct reference number or required details must be used at the time of deposit.
• If a deposit is delayed due to a technical issue, please contact the support team.

3.4 Withdrawal Rules

• Withdrawal requests will only be processed to the member's registered payment account.
• Withdrawals may be restricted until any active bonus wagering requirements on the account have been met.
• bt299 may request documents for identity verification when needed — in such cases withdrawals may be temporarily held.
• bt299 reserves the right to hold and investigate withdrawals if suspicious activity is detected.

4.1 Welcome Bonus

New members can receive up to a 200% bonus on their first deposit up to ৳10,000. To receive this bonus, the first deposit must be made immediately after registration. The welcome bonus can only be received once — it does not apply to subsequent deposits.

4.2 Wagering Requirements

Wagering requirements apply to all bonuses. The wagering requirement for the welcome bonus is 15 times (15x) — meaning you must wager 15 times the bonus amount before becoming eligible to withdraw. For example, if you receive a ৳1,000 bonus you must wager ৳15,000 before withdrawing.

4.3 Bonus Usage Rules

• Bonus funds cannot be withdrawn directly — they can only be used to play games.
• Multiple bonuses cannot be active at the same time unless otherwise stated in the promotion's terms.
• If bonus abuse or an attempt to artificially meet wagering requirements is detected, the bonus and related winnings will be forfeited.
• bt299 reserves the right to modify or discontinue any promotion.
• Each bonus has a set expiry period — any unused bonus will be automatically cancelled after it expires.

4.4 VIP Program

The bt299 VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier offers weekly cashback and special benefits. Tiers advance based on regular gaming activity. bt299 reserves the right to modify VIP terms and conditions.

5.1 Game Results

All game results on bt299 are determined by a Random Number Generator (RNG) or, in the case of live casino, by a live dealer. bt299 reserves the right to void any bet or win if a software error or technical issue occurs.

5.2 Bet Limits

Minimum and maximum bet limits are set for each game or market. These limits are clearly displayed in the game interface. bt299 reserves the right to change these limits at any time.

5.3 Sports Betting

• After an event has started, the outcome of a bet will depend on the final result of the event.
• If an event is postponed or cancelled, the stake for that bet will be refunded.
• If incorrect odds are displayed, bt299 reserves the right to void the relevant bets.
• Arbitrage betting by placing multiple bets against the same event is prohibited.

5.4 System Errors

If an abnormal or impossible payout is displayed due to a software error, network disconnection or any other technical reason, it will not be considered valid. In such cases bt299 will void the bet and return the original stake.

6.1 Prohibited Activities

The following activities are strictly prohibited on the bt299 platform:

• Using any automated software, bots or scripts.
• Colluding or cheating as a group in games.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Using the platform for money laundering or any illegal purpose.
• Operating an account using a false identity or fraudulent information.
• Abusing promotional offers or intentionally exploiting them for advantage.
• Harassing other members or engaging in offensive conduct.

6.2 Monitoring and Investigation

bt299 reserves the right to monitor all accounts and transactions. If suspicious activity is detected, the account may be temporarily suspended pending the completion of an investigation. If an irregularity is proven through investigation, the account will be permanently closed.

7.1 Closure by bt299

bt299 may suspend or close any member's account without prior notice in the following circumstances:

• Violation of these terms and conditions.
• Fraudulent activity or abuse of the system.
• Providing false or misleading information.
• Suspicion of money laundering or other illegal activity.
• Operating multiple accounts.
• Legal or regulatory requirements.

7.2 Closure by Member

You may close your own account at any time by submitting a request to our support team. You will be given the opportunity to complete any pending withdrawals before the account is closed, however active bonuses and related winnings will be cancelled.

7.3 Self-Exclusion

As part of responsible gaming support, any member may exclude themselves from the platform for a set period of time or permanently. This request can be made through our support team.

bt299 gives the highest priority to protecting members' personal information. We use SSL encryption and modern security technology to keep your information safe. Detailed policies on the collection, storage and use of data are available on our Privacy Policy page.

8.1 Use of Information

• Registered information is used solely for account management and service delivery.
• Financial transaction data is used for payment processing.
• Information is not sold or transferred to third parties except where required by law.
• Analytics data may be collected to monitor gaming activity.

8.2 Cookie Policy

bt299 uses cookies to improve website performance and personalize the user experience. By continuing to use the website, you are consenting to the use of cookies.

bt299 is committed to responsible gaming. Gaming is a form of entertainment — it is not a source of income or a solution to financial problems. We encourage all our members to enjoy gaming in a safe and controlled manner.

9.1 Setting Limits

Members can set deposit limits, session time limits and betting limits on their own accounts. These limits can be set or changed through the support team.

9.2 Support Resources

If you feel you may have a gaming problem, please visit our Responsible Gaming page. Our support team is available 24/7 on live chat to assist you.

10.1 Service Availability

bt299 strives to operate the platform without interruption, however the service may be temporarily unavailable due to maintenance, technical issues, or other reasons. bt299 is not obligated to provide any compensation for such periods of unavailability.

10.2 Third-Party Services

bt299 is not responsible for the quality of service or technical failures of game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) or payment providers. However, our support team is ready to help resolve any issues you encounter.

10.3 Gaming Losses

bt299 is not liable for any financial losses arising from gaming. Gaming is a recreational activity and there is no guarantee of winning. All betting decisions are made by the member at their own responsibility.

bt299 reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

11.1 Effective Date of Changes

Updated terms and conditions will take effect from the date of publication. Continued use of the platform after any changes will be considered as your acceptance of the new terms. If you do not agree with the updated terms, you may request to close your account.

11.2 Language and Interpretation

These terms and conditions are written in Bengali. In the event of any dispute regarding interpretation, bt299's interpretation shall be considered final.

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: 24/7 support in Bengali — available directly on the platform
• Email: [email protected]

12.1 Complaints Process

Any dispute or complaint will first be addressed through our support team. An initial response will be provided within 72 hours of contacting the support team. Complex matters may take longer to resolve.

12.2 Dispute Resolution

Any dispute between bt299 and a member will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, further steps will be taken in accordance with applicable law.